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 arthlete.co@gmail.com

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Frequently asked questions

What if I don’t have a Strava account?

We support GPX files! These can be exported from most fitness tracking devices.

How much is shipping?

Shipping is always free!

Where do you ship to?

We ship to the following countries:

  • Australia
  • UK
  • Europe+
  • USA
  • Canada

What paper do you use?

We use 200gsm Enhanced Matte Art paper, renowned for its premium quality, substantial weight, and subtle texture, culminating in a smooth, immaculate finish.

How do you secure my credit card details?

We use Square to manage all transactions, employing certified, secure encryption protocols, and do not store any financial data internally. Consequently, you can rest assured that your credit card information is safeguarded, with no risk of it being compromised by our systems.

Do you offer returns or refunds?

Regrettably, due to the personalised and one-of-a-kind nature of our prints, we are unable to accommodate returns or refunds. Nonetheless, should you encounter any concerns regarding the quality of your print, please don't hesitate to contact us, and we will do our utmost to resolve the matter satisfactorily.

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